Category: Industry

ABA TECHSHOW 2009: “Planning and Implementing the Litigation Hold”


UPDATED April 8, 2009: I have subsequently learned that Patrick Oot works for a subsidiary of “Verizon Wireless” and have changed his company’s name to simply “Verizon.”

The first session I attended at ABA TECHSHOW was “Assessing the Big Picture: Planning and Implementing the Litigation Hold” ably handled by the mallifluent Craig Ball and the dapper Patrick Oot (of Verizon).

Both Craig and Patrick are seasoned speakers in this space and the session flowed smoothly. I’ve elected to share snippets of their conversation below:

Patrick Oot: We (Verizon) looked at tools like Exterro and PSS Systems but we ultimately decided to design our own application to do internal identification/collection work. Granted, not everyone has access to a group of programmers and web designers, but it was the right decision for our company.

Craig Ball: Don’t make the first time you meet someone from your client’s IT department be the day you do data collection – take them out to lunch or meet them some other way. IT calls things by different words and there is a massive lack of communication.

Oot: You still have to conduct an investigation to find out the facts of the case. At Verizon, they haver a former IT person that works closely with the legal team, and he knows where all the “dead bodies” lie. Also, it’s important to pinpoint the owner of systems: for example, the owner of the billing system at Verizon is NOT the billing department, it is someone in IT. The owner of their collection program is NOT the legal department, it’s someone in IT.

Park Row, Apr 2, 2009Question from the Audience: How can you know if you have the right person that knows where the data resides?

Ball: You have to identify the core person. But I often find that the biggest problem is that no one has really paused and considered what the case is all about. There is a tension between IT and legal that is not going away anytime soon. Outside counsel, however, are getting called to the carpet for the actions of their clients. If a client works behind the curtain, then you have a problem with your client, and you must have a talk with your client. You may need to tell them that you can’t represent them if they won’t let you in.

Oot: I have a little different perspective – I own a process within my company. Some lawyers that I work with internally want very little involvement from outside counsel. Other internal lawyers want outside counsel to handle the bulk of the work. We are fortunate that we can accommodate either perspective. One thing that outside counsel can do, however, is make it known to your clients that you ARE willing to speak with their IT folks, and that it is important to you. I also require outside counsel that I work with to update a preservation memo.

Ball: That brings up a great point about recording your work. You must have a solid mechanism for keeping track of your collection and presentation activities so that you can defend your processes when they are attacked. Also, you MUST go to your client’s office to look for responsive data. Even if an employee replies that they don’t have any old data sitting around, more times than not you’ll find when you visit their office that they have an old laptop sitting on a file cabinet or some USB thumbdrives in a desk drawer.

Ball: One of my best tools for litigation hold is a label maker. So often computers get wiped and data gets deleted because the IT professional didn’t know that it was something to be preserved. Sometimes I’ll even put a label inside the computer so that when someone opens the box they see it.

Oot: Verizon gets a lot of calls at their customer service centers that end with “you’ll hear from my lawyer.” We actually did a study and found that only ONE of those threats ever came true. Reasonable suspicion is a moving target, it oftentimes is based on a gut instinct.

Ball: Everyone talks about a “trigger” event. I don’t want you to think of it as a trigger because a litigation hold doesn’t go BOOM and it’s all over. Rather think of the litigation hold as a valve that opens a little bit at a time. First you might open the valve to preserve the machine of the person who was fired. Next you might open the valve a little more to preserve the machine of that person’s supervisor. You can keep opening the valve, but at some point the valve can be shut off when necessary.


If you’re within a few hours driving distance of Chicago, you must consider attending a day or two of the ABA TECHSHOW happening tomorrow through Saturday (April 2-4).

You say, “it’s too expensive – I have no money to spend on conferences.”

I say, “if you have questions about using technology in your law practice, you cannot afford to miss TECHSHOW since it is the most comprehensive collection of legal tech gurus and vendors in the country. You’ll learn more about technology just walking through the halls and asking questions than you will spending a day in software training.”

A one day pass to attend the educational sessions for either Thursday or Friday is only $450 and Saturday is only $195 (Sat is a half day). If you’re a law student, the entire conference is free. If you’re just interested in visiting the Exhibit Hall, it’s ENTIRELY FREE!

If you can’t tell, I get excited about TECHSHOW and no one leaves disappointed. I am honored to be speaking on three panels this year:

  • IT Toolbox: Essential Apps to Get the Job Done
  • A Project Management Approach to E-Discovery
  • Mac@Trial

Please consider attending the conference if at all possible – I guarantee you will benefit from the time spent away from the office, as long as you follow Matt Homann’s “Ten Rules for Conference Attendees” (pay special attention to #9).

And if you just can’t make it at all, keep an eye on the TECHSHOW BUZZ.

Northern Kentucky E-Discovery Symposium Post 03

I attended the Northern Kentucky Law Review’s Spring Symposium entitled “E-Discovery: Navigating the Changing Ethical and Practical Expectations” yesterday sponsored by the Chase College of Law. Here’s the first and second posts.

The last panel was broadly entitled “Best Practices in E-Discovery” and featured a great group:

Each participant on this panel was assigned a topic to address, but it really worked out best that they all had a sort of free-for-all in a meta-discussion.

Wier: The Federal Rules of Civil Procedure are meant to codify common sense. Cooperation is a common sensical endeavor. The rules are meant to ensure the just, speedy, and inexpensive determination of every action (FRCP 1) – that is the mindset I use when I approach e-discovery issues. The rules SHOULD anticipate problems with an e-discovery and ease concern. Each rule is designed to establish cooperation, just like some cooperative element is required for every motion that is filed. Cooperation extends to third parties as well.

Allman: I’ll put in a plug here for the Sedona Conference’s Cooperation Proclamation – it is the “tip of the iceberg” effort from Sedona to support what Judge Wier just discussed. Although I will admit that coming recently from a large corporate legal department, I have mixed feelings about the Cooperation Proclamation.

Bennett: I am not a computer programmer and not extremely technical, but I am capable of working with experts and I can become an “expert for a day” long enough to explain e-discovery issues to a judge or jury. Some broad guidelines that I’ve developed: 1) be prepared – you don’t want to be making this stuff up in the middle of litigation; and 2) always remember that technology is NOT the solution – technology is ONE PART of the solution. At the end of the day, you must be prepared to negotiate – when you go into a meeting and say “I can give you this, this, this, and this right now, what more do you want?” then this makes you look better and more cooperative. But of course if you promise something, you better be able to deliver.

Gensler: There is NO duty in the rules to mandate cooperation, but there ARE some rewards for cooperation. Why do parties cooperate? It really comes down to self-interest. As a theme, cooperation is dead-on – there are ways to do things better if we stop fighting all the time.

Bennett: Such a fluid vendor environment – in the first instance, there was an enormous explosion of vendors involved in this area but we are now experiencing a consolidation in this area. There is a shedding of less effective players, especially in this economic environment. We may eventually see what looks like a “big 6” of vendors in this area but we’re not there yet – it will probably take another 5-10 years But in the current environment, we have any number of folks that promise to solve everything.

Allman: The role of a vendor on the team is touchy – regardless of whether it’s the inside or outside lawyers who dominate the project, the vendors NEED supervision. One of the fascinating points in the Qualcomm case was the focus on the ethical rules of supervision.

Wier: What I always look for in a dispute is who is acting reasonably and un-reasonably – the un-reasonable party is who I glare at. How do you get un-reasonable? You cannot reasonably approach a topic for scope or burden without a lot of planning and due diligence. I find that many lawyers go into a meet & confer and have only devoted a passing thought to these issues. You can’t fly by the seat of your pants – these duties are now built into the new rules. Under FRCP 26(g), you’re signing something that states you have done your due diligence and considered burden and thought it through.

Gensler: There are different tiers of vendors out there. A good practice is to have an up-to-date data map for each of your clients. During the ramp-up to the FRCP amendments, one of the biggest complaints that the committee received was on the cost of privilege review because each attorney said they had to review every document PERFECTLY. As an example, imagine that every person in this room was a document – would I just wave my hand over the crowd for review? Would I do a pat down? Would I do a full-body cavity search? Most lawyers want to do a full-body cavity search.

Allman: When we were looking at proposed FRE 502, we were not specifically concerned with how a “quick peek” would go, rather we were concerned about the fact that each state had different rules to deal with inadvertent waiver so that you never knew what you would be faced with. FRE 502 does a beautiful job at addressing this mainly by applying the rules to every state. So now the drug company as part of an MDL that may have a document waived on one state can prohibit that same document to be admitted in another state.

Wier: FRE 502 applies to attorney/client and work categories, but it does not apply to legal malpractice type claims. Consider the power of an agreement with the power of a court order. Certainly an agreement between parties has some power, but would NOT have an effect on non-parties. But if you get a court order, then you have more enforceability beyond the case – it extends to protect you in other federal courts and state courts.

Allman: I would like to draw your attention to Rule 37(e) – this little notice rule was included in the 2006 FRCP amendments and this brings common sense into the sanctions process. The words to emphasize here are “good faith,” which is a phrase stuck in here in conjunction with sanctions in the federal rules. In some ways it is a more useful tool than the cooperation mantra that we’ve discussed. Even Qualcomm has a long quote on good faith. People are beginning to understand that they have a duty to act in good faith – the rules and court decisions are picking up on that.

Wier: Judges are generalists and not experts. If you have an issue in e-discovery, you need to present the information in a manageable way to educate the judge on how the intricacies fit together.

Bennett: The past is prologue – what you see in front of you is one of the last lawyers who learned how to do e-discovery on paper. In law school today, you have been raised on digital media and instant access – there is no going back – it is critical to the commerce of the country and the world. But things are going to get more complicated, more voluminous. At some point in the near future, there may be molecularly or biologically stored data.

Gensler: My crystal ball is “reasonableness” – go back through the standards that are developing and you’ll see that reasonableness is being woven into all of this.

Northern Kentucky E-Discovery Symposium Post 02

I attended the Northern Kentucky Law Review’s Spring Symposium entitled “E-Discovery: Navigating the Changing Ethical and Practical Expectations” yesterday sponsored by the Chase College of Law. Here’s the first post.

First panel of the morning was entitled “Ethics in E-Discovery” that included:

Professor Kreder did an excellent job moderating the panel and started off by asking how ethical issues are different when e-discovery is involved:

Bassett: In general, ethical issues around e-discovery arise in the same manner as they do with physical documents although the biggest difference is the sheer volume and number of documents. The average users creates approximately 75 e-mails a day; but no average user would create 75 pieces of paper per day!

Next, Prof. Kreder asked if e-discovery requires a different level of competence:

Harrison: No – Model Rule 1.1 only states that we need competence that is reasonably necessary to represent the client.

Carroll: Judges of my generation “have no idea” what we’re talking about when it comes to e-discovery. So to be competent today, you have to show up and be ready to discuss many issues related to ESI, you have to understand the infrastructure of your client’s technology (even if you’re representing an individual) and you have to be ready to tell your client how to NOT delete anything.

Prof. Kreder: How are attorneys using e-discovery to advance their clients’ position?

Carroll: there is a great potential for abuse in this area – the cost of e-discovery can become so expensive that the party settles to avoid unnecessary costs.

Prof. Kreder then asked the panel if they could share their thoughts on “reasonably anticipating” litigation:

Harrison: I find that the most difficult area is NOT the defense side because they have some kind of knowledge that litigation is coming. The bigger problem is from the plaintiff’s side since they have to anticipate filing the complaint at a time when they’re not particularly thinking about preserving information.

Prof. Kreder then asked for a general “lay of the land” in the ethical issues with e-discovery:

Bassett: Most would argue that Qualcomm is the biggest post-Zubulake case. There are two main lessons from Qualcomm: 1) attorney supervision of their clients data collection activities plays a much larger role – there is no safe haven; and 2) the looming area of cooperation – the court explained that attorneys and clients must work together to understand how and where ESI is maintained.

Harrison: Qualcomm is one of the most important cases from an ethical perspective and it creates a potential wedge between the attorney and their client when dealing with e-discovery. The whole basis for the rules is in defining the relationship between the attorney and client historically based on trust, confidence, and loyalty. As the law changes, it sets up standards that create tension between a lawyer and their client. You get lawyers covering their hindquarters instead of zealously representing their client.

Lastly, Prof. Kreder asked the panel to address new Federal Rule of Evidence 502:

Carroll: The cost of privilege review for a million e-mails is mind-boggling, and the rules have struggled with how to adequately represent a client without ensuing this cost. FRE 502 has addressed the issue of inadvertent waiver.

Harrison: This is a scary issue for a practitioner. You can’t un-ring the bell when there is inadvertent waiver. FRE 502 provides some comfort, but it’s “pretty cold comfort” because yes you COULD get something back but it’s already out there. Also, will state judges actually follow this like they’re supposed to?

Northern Kentucky E-Discovery Symposium Post 01

Fantastic turnout at the Northern Kentucky Law Review’s Spring Symposium entitled “E-Discovery: Navigating the Changing Ethical and Practical Expectations.” I just assumed that this was for the general public’s consumption, but it looks like the entire student body of the Chase College of Law turned out. Someone mentioned they were limited to 180 seats in the conference room and they were all full.

I am very encouraged by this turnout. I know that most of the law students were probably “highly encouraged” to attend, but this is the future of the profession, and these are future litigators, and if they can get exposed to e-discovery basics while they are still impressionable as students, then that gives me hope that the profession of law will eventually appreciate a comfort level with the world of technology.

First up with the obligatory “intro to e-discovery” presentation was Roland Bernier from Forensics Consulting Solutions Inc. Mr. Bernier did a tolerable job of setting the foundation for the two following panels.

After defining a few terms and running through the EDRM, Mr. Bernier had a couple of great points that I’ll paraphrase:

Most lawyers consider “data” to be something only generated by accounting programs or spreadsheets or something similar. But today there are so many automated processes that constantly create relevant data that are never considered.

From a distance, the worlds of IT and law should have a lot in common – they are both built on logic and established structures. But these two disciplines have so much trouble communicating. Actually, IT is a mix of multiple disciplines and the legal world many need may need individual disciplines for each litigation matter.

Mr. Bernier referred several times to George Paul’s excellent book “Foundations of Digital Evidence” and repeated Paul’s point that established canons such as the “best evidence rule” are broken when it comes to pure digital evidence.

Chasing E-Discovery in Northern Kentucky

I will be attending the Northern Kentucky Law Review’s Spring Symposium titled “E-Discovery: Navigating the Changing Ethical and Practical Expectations” tomorrow morning.

The symposium features several speakers including:

I plan to blog the event with a post or two.

Recommended Webinar: Comparing Apples to Oranges in E-Discovery Costs

Orange Legal TechnologiesI highly encourage everyone to register for a Webinar from Orange Legal Technologies happening this Thursday, Oct. 23, at 1pm EST. The Webinar is entitled “Comparing Apples and Oranges?” and will address the confusing issues involved with accurately estimating the costs in e-discovery.

Orange Legal Technologies recently posted their “Pricing Estimation Tool” on their Website which is an excellent tool that provides at least a framework for estimating the costs in e-discovery projects today. As far as I know, this is the only e-discovery vendor to offer any kind of tool like this, and I applaud Orange for doing so.

One of the most common complaints I hear from attorneys and litigation support professionals is that it’s so incredibly hard to get an accurate cost esitmate from vendors because everyone prices on different terms and models. Orange’s Pricing Estimation Tool may not be perfect (and perhaps a little biased towards their own services), but at least it’s  start.

The Webinar features my good friend Tom O’Connor who will most certainly provide a balanced and experienced voice on the topic.

Register for the Webinar at

The Masters Conference 2008: The “E-Discovery Three”

Masters LogoAfter Judge Facciola’s keynote, he was joined on stage by Judge Paul Grimm (United States District Court for the District of Maryland) and Judge Ronald Hedges (now of Nixon Peabody LLP) for a fantastic panel discussion on a myriad of e-discovery related topics. As Judge Hedges remarked at one point, you have up here two of the most prolific Judges in e-discovery, ask your questions … and the audience did.

But first, Judge Grimm took a few moments to discuss the process and effects of Federal Rule of Evidence 502 since he was so instrumental in it’s creation and eventual passage.

First, Judge Grimm stated that the new FRE 502 now completely eliminates the uncertainty as to the standard of waiver. Previously, depending upon the jurisdiction, you were either under a strict test, a more lenient (voluntary) test, or an intermediate reasonableness test. The substantive law in Maryland followed the intermediate reasonableness test, and that is what FRE 502 follows. Judge Grimm pointed out that FRE 502 is NOT restrictive to electronic evidence, unlike some of the amended Federal Rules of Civil Procedure that are only applicable to electronically stored information.

Judge Grimm continued that with FRE 502, we now have a unified standard that deals with privilege or work-product information which is an enormous benefit.

Judge Facciola then asked the question to the audience: “In light of FRE 502, how many of you STILL review every single piece of paper?” Over 3/4 of the room raised their hands and Judge Facciola pressed as to why. One audience member stated that there are some documents that you just don’t want the other side to see – it looks like a vulnerability, a chink in the armor. Laura Zubulake spoke up and confirmed this fear and stated that as a prior plaintiff, she would have been thrilled to see a document from the other side that was beneficial to her case, saying, “once it’s in my brain, it doesn’t go away.”

Another other audience member answered Judge Facciola by saying that it wasn’t a privilege issue, it was more about the fact that he just really wants to know what’s in the collection of documents – if the client can’t tell him, he doesn’t feel that he’s doing his job unless he thoroughly inspects every document in the collection to know what’s there.

Judge Hedges predicted that it will take at least 5 years before there is a general comfort level with FRE 502. Another audience member mentioned that a large corporate client has told him NOT to review every single piece of paper – that they would not pay for the time spent on such a review. The client didn’t think there was anything inside the document collection that would hurt them.

Judge Grimm then changed directions a bit and stated that the notion of a pre-litigation duty to preserve is a big concern for him. He believes that the duty to preserve is based on the same standard of proportionality found in FRCP 26(b)(2)(C). Judge Grimm fervently reminded the room that the duty to preserve is a COMMON LAW PRINCIPLE and is NOT a duty created by the court. He stated that it is a common law rule, and if you want to further define the problem, you should propose an FRE 503 rule or something similar. He continued, “you don’t NEED a court order [for preservation] because it’s a common law rule.”

Judge Grimm asked the room: “By a show of hands, how many of you say that preservation costs are the biggest burden today?” Over 3/4 of the room raised their hands. One audience member who works at a large New York City law firm and represents large corporations stated that they will continue to over-preserve because of their fear of sanctions similar to that found in the Qualcomm case.

The panel ended with repeated advice to TALK to the other side about discovery. They all repeatedly iterated that so many issues could be solved in the discovery phase if both sides just agreed to cooperate and became more open about their systems, and what they wanted to request. Judge Grimm mentioned his just authored opinion, Mancia v. Mayflower, which covers the topic of cooperation (Ralph Losey, another speaker at The Masters Conference, already has a great write up of the opinion).

The Masters Conference 2008: The “Italian Stallion of E-Discovery”

Masters LogoThe main ballroom was packed for Judge John Facciola’s keynote on the second day of the The Masters Conference.

Judge Facciola is a Magistrate Judge for the U.S. District Court – District of Columbia and has authored such sacred e-discovery opinions as:

Judge Facciola was introduced by Dan Regard of iDiscovery Solutions, the “Italian Stallion of E-Discovery” and it appeared the Judge Facciola didn’t mind the name tag one bit. Judge Facciola launched right into a very insightful and entertaining hour long speech with a healthy dose of interaction with the audience.

Right off the bat, Judge Facciola mentioned he could not get into too many specifics about the O’Keefe matter since it was still pending. But he stated that he wanted to talk specifically about “leadership” in the e-discovery world, starting with the road leading up to the recently enacted Federal Rule of Evidence 502.

Judge Facciola mentioned the the enactment of FRE 502 was an “astonishing achievement” and assured the entire room that the States will follow in line, amending their own local rules of evidence.

He then shared his amazement with the virtually unlimited amount of storage available to the average consumer. Judge Facciola admitted that he is a big fan of Bruce Springsteen, and he recently purchased a 1TB external hard drive for $200 to hold his ever-growing collection of The Boss’s music. He commented, “if I can buy a 1TB for $200, imagine what Oracle can buy. These things [hard drives] are collecting information and almost defeating our intention to find out what’s on them!”

Judge Facciola said he regularly talked to people that help the lawyers like federal agents that collect information and they constantly bemoan the fact that they have no guidance whatsoever from the lawyers except “save everything.” These folks do not know what the record policy is, and they complain that when it hits the fan, the lawyer just comes down to their cubicles and says “give me all those evaluations.” Judge Facciola commented that “it’s hard to believe there is such a dereliction in our society about collecting and preserving information.”

Judge Facciola continued stating that “a lack of a records policy, combined with a lack of sensitivity to the problem, creates a perfect storm,” which has become evident in cases like Qualcomm. “Lawyers do not now have the luxury of waiting until everything goes wrong to get involved. The corporations need to make decisions NOW pursuant to lawyer guidelines. If this is not done, I’m afraid we’re going to be entering hopeless litigation with tools that are useless.”

Judge Facciola also stated that he hears time and time again from internal corporate counsel that they are treated like “file clerks.” They do not receive respect from their outside counsel and state that representations are routinely made to the court behind their backs, often about issues and information systems that are internal at the corporation.

Judge Facciola states that “this relationship cries out for leadership. It is not right for clients to be passive in this situation. Someone has to be responsible for clear lines of authority. Budgets must be stuck to, and reviewed on a monthly basis.”

Judge Facciola recounted a story when a lawyer appeared before him representing someone who had been “caught” by an FBI agent posing as a 12-year old using an instant messaging program. Judge Facciola asked the lawyer if the instant messaging session was logged. The lawyer replied, “your Honor, I don’t really understand all this computer stuff.” Judge Facciola first expressed sadly that they’re not allowed to hit counsel in the court room, but did say that he stopped the proceedings, called the lawyer over this his bench, and stated, “do you realize you just admitted that you are ineffective counsel on record?”

Throughout the keynote, Judge Facciola interacted with the audience, asking questions and taking a few towards the end. One of his last questions was if there were any ideas on how to modify FRCP 56(f) on Summary Judgment so that both sides can get more discovery to help move the issues along. No one raised their hands.

The Masters Conference 2008: Corporate Viewpoints and the Laura Zubulake Story

Masters LogoThe last session I attended today was entitled “Implications from a Corporate Viewpoint Since FRCP Amendments” featuring:

Ms. Zubulake started off the panel and immediately captivated the entire room. Ms. Zubulake walked the audience through the ups and downs of her three year ordeal in the Zubulake v. UBS Warburg case.

Ms. Zubulake emphasized that her case was not about e-discovery, but the gender discrimination she experienced while working for UBS Warburg.

She then sought to dispel a few myths about her case. She stated she has read many articles about her case that claim the adverse inference instruction was a prominent factor in the jury decision in her favor. She said this was not true and follow up interviews with jury members confirmed that they were swayed more by the e-mail evidence found in the backup tapes. (Sharon Nelson over on her Ride the Lightning blog discusses this a bit as well.)

Ms. Zubulake admitted that the decision to actually file her claim in February 2002 was one of the hardest decisions of her entire life. She greatly enjoyed her job, and begged her superiors to transfer her many times before her termination.

Discovery for the Zubulake case started in June 2002 and went through October 2004. Ms. Zubulake expressed her exasperation with the length of time that it took for discovery saying that some of the most important and relevant evidence was not even produced to her until early 2004.

Ms. Zubulake believes that the first decision was the most important opinion of all since it gave her the authority to search for e-mails which she knew were absolutely crucial to discovery.

Ms. Zubulake described how active she became in her case, even becoming a senior member of her legal team. She personally selected the five individuals (custodians) to search because she stated that she was in the best position to actually know what happened and who was involved.

Keywords became a very important aspect of her search and she mentioned that she now regrets she was not more “creative” in her keyword selection because she believes that she could have potentially found more relevant information.

The other panelists provided some interesting insight into various corporate e-discovery viewpoints, but all of them had a special word of empathy for Ms. Zubulake. Likewise, the audience had several questions for Ms. Zubulake that were delivered with a lot of respect.

In law school, we are taught to leave emotion out of our legal analysis. And while I know the Zubulake opinions backwards and forwards, and I’ve heard numerous people opine on the merits and facts of the case, hearing Ms. Zubulake tell her side of the story forced me to consider the impact of the case on a real person, rather than simply use the case as a ubiquitous guide for corporate e-discovery.

Ms. Zubulake detailed that she was un-employed for the 3 years during her case, and as a result “didn’t spend a dime” on anything. She mentioned the support of her mother throughout the ordeal, who was a legal secretary for many years.

And most telling for me personally, was hearing about the “technology” that Ms. Zubulake used during her case. She recounted that e-mails would be produced to her lawyer in hard copy. She would go to her lawyer’s office, make copies, and then take them home to her Dell computer to type information from each e-mail into a large Excel spreadsheet. She recorded information such as Bates number, author, recipient, cc, bcc, subject, body, etc. This was her document database/index and she mentioned that it helped tremendously when her legal team needed to pull up a particular document. And because she actually typed everything into the spreadsheet herself, Ms. Zubulake commented that she basically memorized every aspect of her case, and thus became the most valuable resource for her team.

Another telling comment from Ms. Zubulake: “Thank god for the Internet – that’s where I learned, and downloaded case law.”

One last question to Ms. Zubulake asked if there was a time she would have given up the fight. Her response that there were some down times; it was “not a perfect litigation, but I don’t have any regrets.”